JOB SUMMARY
We are seeking a Full-Time Medical Appt. Scheduler and Front Desk Receptionist to join our growing Behavioral Health Team!
ESSENTIAL JOB FUNCTIONS
Responsibilities:
Maintains schedules of behavioral health providers, schedules clients, blocks schedule for meetings, pto, etc.
Maintains accurate flags in charts with information about limited access and BH Level 1 patients.
Takes minutes during behavioral health meetings.
Answers phone and responds to patients inquires or need to reschedule.
Checks messages from phone regularly.
Perform patient appointment scheduling.
Must remain in confidentiality compliance at all times.
Must be able to use de-escalation techniques on upset or emotional patients.
Must be able to remain calm under pressure, be assertive but not combative, and utilize behavioral health experience when working with the adult and pediatric patients.
Must be able to work independently at times while adhering to all the policies and procedures.
Exhibit the balance of being able to resolve issues while staying within the scope of the job duties/expertise.
Communicate effectively with patients, staff, and providers.
Work closely with staff members and be a team player
Additional duties include backing up the medical assistant to the psychiatrist on days when she is out and providing additional support when needed.
Completes patient vital signs and documents appropriately in to EHR.
Acts as liaison between psychiatrists and other departments. · Coordinates providers schedule as requested.
Assists in taking care of urgent needs of patients.
Work Schedule Full-Time: M-F, 8:30AM-5:30PM
REQUIRED LICENSE, CERTIFICATION, EDUCATION, SPECIALIZED SKILLS
High School graduate of equivalent.
Scheduling experience preferred.
1+ years similar experience working in a clinic or physician office. Behavioral health experience a plus.
Intermediate computer skills.
BLS CPR certification.(Can do CPR through our Clinic!)
About Indian Health Care Resource Center
Utilizing a patient-centered, multidisciplinary, medical home approach, Indian Health Care Resource Center, a 501(c)(3) nonprofit organization, offers a full range of health and wellness services tailored to the Indian community.
MISSION
The mission of the Indian Health Care Resource Center of Tulsa, Inc. (IHCRC) is to empower the American Indian through exceptional healthcare!
VISION
At IHCRC, we will be the recognized leader in redefining primary healthcare for the American Indian.
HEALTH PROMOTION AND DISEASE PREVENTION GOAL
The long-term goal of IHCRC is to improve general health status and reduce the incidence and severity of chronic disease by engaging the Indian community in ongoing health promotion, and disease prevention and management programs.
Applicants must create an account with UKG in order to apply for this position.