EMPLOYEE

JOB DESCRIPTION AND

PERFORMANCE  EVALUATION

Employee Name:

Date:

Position Title:

Case Manager - MSW

Department:

Medical

Supervisor:

COO

Reviewing Period Of

Standard

Defined By

Always

Frequent

In

Frequent

Never

SERVICE

-Responds to customer needs, regardless.

Makes immediate eye contact, acknowledge other with a smile.

Makes a “positive first impression” a top priority.

Responds to difficult situations with self control and a positive attitude.

Demonstrates “service recovery” behaviors, as appropriate.

Makes sure others are satisfied with results.

PERFORMANCE

-Achieves excellence.

Exceeds expectations of supervisor, co-workers, and patients.

Displays sensitivity to any inconvenience others may encounter.

Shows appreciation by saying “thank you.”

Makes “excellence” the goal in all endeavors.

Ensures a safe environment for all others.

INTEGRITY

-Lives the values and Mission Statement.

Separates “personal” issues from work.

Respects, honors & demonstrates confidentiality of patient information. HIPAA

Does not talk of job related issues to or in front of patients and others.

Displays and encourages a positive image and attitude.

Demonstrates neat appearance and appropriate dress, wears ID badge.

RESPECT

-Honors all individuals.

Listens first, does not jump to conclusions or pre-judge situation.

Acknowledges the perception of others.

Appreciates and respects differences in opinions and approaches.

Acknowledges customer immediately. Make’s them feel welcome.

Knocks on doors before entering. Fully explains intentions to others.

INNOVATION

-Improves constantly.

Strives to turn a negative situation into a positive outcome.

When doesn’t know the answer, find’s someone who does.

Accepts change and contributes to the change effort.

Effectively utilizes resources to minimize costs.

When assigned work is complete, seeks additional tasks.

TEAMWORK

-Trusts and cooperates.

Communicates effectively and courteously.

Takes the initiative to help others.

Treats all staff as members of one cohesive team.

Holds each other accountable for the success of the team.

Respect team by being at work on time. Demonstrates regular attendance.

SECTION “A” TOTAL

TITLE:

Case Manager - MSW

FLSA STATUS:

Non-exempt

DEPARTMENT:

Medical

REVIEW DATE:

REPORTS TO:

COO

Under indirect supervision of the Chief Operating Officer, coordinates the overall interdisciplinary plan of care for chronically ill patients. Acts as a liaison between patient/family and healthcare personnel to ensure necessary care and referrals are provided promptly and effectively. Follows up with patient to encourage patients active participation in their own care plan.

RESPONSIBILITY

Always

Frequent

In

Frequent

Never

1.

Appropriately prioritize cases according to assessed needs.

2.

Meet the patients basic material needs when possible.

3.

Provide crisis assistance.

4.

Competency as a case manager, arranging and/or conducting in-home and clinic-based case management in the areas of: assessment, planning, service linking, monitoring and advocacy.

5.

Consistency in coordinating and facilitating the effective functioning of health and social services for chronically ill medical patients.

6.

Consistently coordinates internal referrals for medical, dental, behavioral counseling, family support and substance abuse services; develops integrated care/treatment programs and case plans.

7.

Responsibly follows up on all missed appointments, including the mailing of reminder letters and making home visits.

8.

Provide resources as appropriate based on individual patients needs.

9.

Assist medical providers and LCSW to coordinate comprehensive services.

10.

Follows up on referrals within the IHS system and others as appropriate.

11.

Develops and implements a mechanism for following/ tracking patients through the episode of care.

12.

Participates in analysis of data collected and in developing reports that address program activities and client outcomes.

13.

Develops and maintains good working relationships with health and social service agencies.

14.

Educates patients and families regarding options for health and social services.

15.

Provide education based on the level of growth and development of patient.

16.

Participates in case management and multidisciplinary team meetings as directed.

17.

Complies with all AAAHC standards and requirements such as annual TB test, CPR and CEU and other applicable requirements.

18.

Interacts and communicates with fellow staff in a way that promotes a harmonious and cooperative working environment.

19.

Complies with all safety rules and regulations. Follows proper safety procedures and utilizes proper protective equipment at all times.

20.

Displays strong written and oral communication skills.

21.

Exhibits maturity and the ability to deal effectively and professionally with patients and staff.

22.

Displays a “customer first” approach to problem solving.

23.

Maintains current knowledge of, and participates in, compliance efforts associated with the Government Performance Results Act (GPRA). Captures data as appropriate.

24.

Performs other duties as assigned.

SECTION “B” TOTAL

Knowledge, Skills, Abilities

Master of Social Work Preferred. Will consider a Bachelor of Social Work with 3+ years of case management experience.

Experience working in the Indian Health System (IHS) preferred.

Ability to demonstrate a special understanding of Indian culture. Familiarity with Native American health care trends.

Ability to communicate with persons at all levels of education and articulate plans of care appropriately.

Intermediate computer skills.  Proficient in MS Office. Ability to learn and adapt to new programs and databases.

Must have a valid Oklahoma driver’s license, good driving record and proof of valid liability insurance.

Strong written and oral communication skills.  Excellent interpersonal skills.

Ability to multi-task and work independently, demonstrating initiative and accuracy in work results.

Working Conditions

MEDICAL:   The employee is on feet most of day. Intermittent physical activity including walking, standing, sitting, lifting and supporting patients is essential. This position performs tasks that involve exposure to blood, body fluids, or tissues. Incumbent will be exposed to virus, disease and infection from patients and specimens in working environment. Personal protective equipment use required.

ACCOMPLISHMENTS:

AREAS NEEDING IMPROVEMENT:

GOAL’S FOR UPCOMING YEAR: